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One-person Shop Massage: Understanding the flow of the day and the actual operational scenario
1. Operations Overview: All-in-one structure 1인샵
One-person shop massager performs everything from customer consultation, procedures, cleaning, appointment management, public relations, accounting, and product management. That's why sophisticated routines and self-management skills are so important, especially the distribution of physical strength, time, and emotional energy determines the success or failure of operations. 마타이
2. Examples of daily routines and timelines (operator-based)
09:00-10:00 – Ready to open
Space arrangement, bedding replacement, aroma diffuser setting
Check same-day appointment and review the hourly procedure configuration
Send "See you today" notice to customer the day before
10:00-11:00 – Number 1 customer reception and procedure
Check background music, lighting and temperature of the procedure room 5 minutes before the customer arrives
Short Conversation After Admission: Condition Checked Today's Focus
60 or 90 minute massage procedures
Water or herbal tea served after the procedure
11:10 - 11:30 – Organize and disinfect the treatment room
Collection of bedding, separate washing of towels
Clean up oil residue and sanitize tools
Prepare next customer sheet in advance
11:30-12:00 – SNS upload and reservation management
Send follow-up messages to customers who just performed the procedure
Upload review content to blog or Instagram
Remind message to afternoon visitors
12:00-13:00 – Lunch time and stretching
Eat external food or lunch boxes
15 minutes of simple stretching for lower body blood circulation
Aroma Hand Massage Self-Try to Prevent Sleepiness
13:00-15:00 – No. 2 and No. 3 customer procedures
Record differences in condition, treatment intensity, and response for each customer
During the procedure, talk or keep quiet depending on the customer's propensity
Naturally include the next visit instruction immediately after the procedure
15:00-15:30 – Send review request message
Request two to three customers to write a review link or Kakao Talk
Thank you message + benefits guide: "10% off next visit"
15:30-16:30 – Space ventilation and lighting control, rest
Remove recycled oil odor from the treatment room
Lounge light brightness adjustment, scent change
Reset to simple meditation or listening to music on the sofa
17:00-18:00 – Last Customer Procedure
Evening customers primarily need fatigue recovery → Focus pressure
Music control: inducing stability and finishing emotions rather than vitality
18:00-18:30 – Closing and journal preparation
Today's visitor records, reactions, conditions, and notes on the next procedure request
Check the necessary supplies after checking the reservation tomorrow
SNS comments, DM answers, reviews, and thanks
3. Customer consultation and pre- and post-procedure protocols
on one's first visit
Initial Questionnaire: Check health status, skin trouble, preference pressure, taboo area
Understand the purpose of the procedure: see if it is simple pain relief or long-term routine management
Distinguish between experienced and newbies: Customers who are not familiar with massaging must have a smooth approach
Right after the procedure
Remove oil carefully: Carefully behind your ears, wrist, and neck
Provide tea + 3 minute rest area: More room than return home right away
Appropriate comment: "I'll focus more on my shoulder next time" → Encourage revisiting
4. Reservations, Customer Care, Revenue Structure
Reservation method
Naver Reservation, Timekeeper, Open Chat
Allow 30 to 40 minutes of interval between procedures: consideration of physical recovery and preparation time
Weekends have a high preemption rate for reservations, so a weekday induction strategy is required
Customer management
Card by customer: record treatment type, oil used, reaction, next treatment proposal
Leverage message templates: Automate reservation confirmation/remind/review requests
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